In a competitive payer environment with rankings and performance incentives and penalties, understanding one’s providers is more important than ever. Surveys are more and more frequently used by health plans, hospital systems and state agencies to obtain intelligence about providers and their operations.
Having the provider intelligence, contacts and communication expertise enables HDVI to effectively conduct provider surveys within our MRCS provider intelligence module.
For a typical HEDIS or risk adjustment project, HDVI works closely with thousands of providers in a plans network. Our team understands who to contact for what information and how to efficiently obtain and track information while assuring the provider of the privacy and security of data provided. Having the provider intelligence, contacts and communication expertise enables HDVI to effectively conduct provider surveys within our MRCS provider intelligence module.
HDVI can implement surveys as required by the plan or work with the client to design a survey. Our technology and network of field personnel allows us to drive great response rates and accurate responses by utilizing options such as fax, mail, online, pickup or interview-style results gathering and yield techniques such as reminders and incentives.